RETURN AND REFUND POLICY

Return Conditions and Timeframe

Please carefully check the items with the delivery staff at the time of receiving the goods. If any of the following occur:

  • Product packaging is torn
  • Missing labels or tags as per Mio's regulations
  • Damage caused by bacteria or insect infestation
  • Damage during transportation
  • Expired product
  • Wrong product delivered compared to the order

Please do not accept the goods and return them to the delivery staff.

Return Process

At the time of returning the goods with the delivery staff, customers should also contact the Customer Service Hotline (CSKH): 028 35353457 for further assistance with the next steps. 028 35353457

For Orders Paid Online that Need to Be Returned

Giong.cafe will request the customer's bank account information in order to proceed with the refund within the following time frame:

  • Customers will receive their refund within 3 to 6 days (excluding Saturday, Sunday, and public holidays). If the refund is not received within this time, Mio will assist in contacting the customer's bank to resolve the issue.
  • If there are any issues that need to be reported or complaints, customers can contact the Giong.cafe complaint hotline: 028 35353457 for support.